University Services to the Students: Analysis of the Main Satisfaction Indices

Elvira Martini, Francesco Vespasiano


Education of students is an essential task in the innovated organization of the university missions and it is the most challenging one because, through the formation of knowledge and skills transferred to young graduates, it significantly contributes to the socio-economic and cultural development of territories, contributing to the construction of the knowledge society, at the same time.

The aim of this paper is to analyze the main services that Italian universities offer their students, starting with the essential services to get to those that provide a special care and attention to the educational life of each student. The analysis has been conducted through web browsing and it has allowed to develop an index for the comparison of the universities and their classification according to the services of care and attention reserved for students.


knowledge society; student services; employment status

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ISSN 2239-8589 | Managing Editor: Debora Viviani | Editor in Chief: Paola Di Nicola